Receive enquiries
The agent handles your chosen incoming channel and turns a conversation into a ticket or opportunity with useful details for follow-up.
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Customer service and sales
AI for customer service
An AI agent answers questions, collects enquiry details and passes cases that need attention to the right person on your team.
The problem to solve
Repeated questions consume team time; enquiries arrive without useful details and lose context during handover.
How this solution helps
We build an AI agent that answers customer questions, collects enquiry details and passes cases to the right person. Your team receives organised conversations and can focus on requests that need attention. ARCANEX configures the service and tests the answers before your team starts using it in daily work.
Who it is for Customer service and presales teams.
What changes day to day
- Answer common questions with AI.
- Receive organised enquiries for follow-up.
- Hand over conversations with their context to a person.
What the solution does
Answer common questions
The assistant uses approved information about your company to answer repeated questions and flags when it cannot find a supported answer.
Keep the enquiry together
Each record brings together contact details, needs and conversation history, so the team can continue helping without asking everything again.
Track pending enquiries
A dashboard shows enquiries waiting for a response and their ownership, helping the team organise customer service throughout the working day.
Hand over to a person
When information is missing or a decision is needed, the agent hands over the conversation and context; a guide explains how to take over.
In practice
An availability enquiry reaches the right team
A maintenance company receives service enquiries. Customer service needs to distinguish general questions from requests that require assessment by a technician before an answer can be given.
Illustrative example of the proposed workflow. It does not represent a delivered project or customer results.
- The situation
“Do you maintain equipment in Porto? I have three units and need to speak to someone this week.”
- What the solution does
The assistant checks the approved service area, asks for equipment type and contact details and opens a service ticket. An undocumented condition is flagged for the technician to examine.
- The result
The technician receives the question, contact details and equipment information. They can assess the enquiry without starting the conversation all over again.
Getting started is simple
Tell us which customer questions you receive most often. ARCANEX prepares the agent, tests typical conversations and shows your team how to respond and track enquiries.
Request a proposalCustomer service and sales
Questions about this offer
Which channel comes first?
We start with the most useful channel for your customers. ARCANEX checks whether it can be connected and what the provider allows.
Can it book meetings?
We can add bookings when your company calendar can be connected and the booking rules can be set up.
What happens when it cannot answer?
The agent says information is missing and passes the conversation to a person, with the enquiry and its history.
Discovery conversation
Tell us your goal
Describe your company’s project or challenge. The form prepares an email draft for you to review and send; it has not sent the message.