Organise company knowledge
Documents have an identified owner and version, helping the assistant find relevant information and the team keep the content up to date.
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Knowledge and teams
AI for finding company knowledge
An AI assistant finds answers in company documents and shows references, helping employees look up procedures without searching through several folders.
The problem to solve
Finding the right procedure requires searching several folders; old or contradictory documents create uncertainty.
How this solution helps
We build an AI assistant that helps employees find answers in company documents. Instead of searching through several folders, they ask a question and receive an answer with references to read. ARCANEX sets up the search and access; the assistant flags missing or conflicting information rather than hiding uncertainty.
Who it is for Service, technical and operations teams.
What changes day to day
- Find a procedure by asking a question.
- Open the documents supporting the answer.
- Recognise when information is insufficient.
What the solution does
Ask in everyday language
Employees type questions about their work; the assistant uses search to find information in documents allowed by that person's permissions.
Read answers and references
Answers include references to the documents that support them, so employees can read what supports a procedure before applying it.
Keep information current
A validated version of an updated document becomes available for search; permissions help protect information reserved for other teams or roles.
Recognise uncertainty
We test frequent questions, unanswered questions and conflicting documents, helping the assistant show uncertainty and refer an issue to a person when needed.
In practice
Find the procedure for faulty equipment
A support team uses a returns manual and a service procedure. Staff need to know which document to consult and which details to collect when a customer reports faulty equipment.
Illustrative example of the proposed workflow. It does not represent a delivered project or customer results.
- The situation
“The customer received faulty equipment. What information should I collect before routing the request to service?”
- What the solution does
The assistant searches authorised procedures and lists the required details with manual references. If versions disagree about required documents, it flags the conflict to the content owner.
- The result
The employee opens the procedure used and prepares the service request. If documents contradict each other, they know that point needs clarification.
Getting started is simple
Tell us what employees usually look for. ARCANEX prepares the assistant with selected documents, tests real questions and shows your team how to read answers and check references.
Request a proposalKnowledge and teams
Questions about this offer
How do I check an answer?
Supported answers show references to the documents used. You can open those documents and check the information before using it.
What about contradictory sources?
The assistant shows the contradiction and passes the question to the responsible person, so the team can clarify which information is correct.
Are meeting summaries included?
We can add meeting summaries to the project. We agree which meetings to use and who confirms the proposed tasks.
Discovery conversation
Tell us your goal
Describe your company’s project or challenge. The form prepares an email draft for you to review and send; it has not sent the message.